Cancellation
You can cancel a session any time before it is scheduled to start. If you forget
to cancel, you will be considered a no-show.
No-Show
If you do not show up for your scheduled session, we will deduct five minutes from
your account.
If your tutor does not show up for your scheduled session, we will not deduct any
minutes from your account. We will credit you five minutes for your inconvenience.
Low-Minute Balance
Sessions can be scheduled for 30 or 60 minutes. You must have enough minutes available
in your account to schedule a session. If you do not have enough minutes 24 hours
before the session is scheduled to start, we will cancel the session.
Notifications
We will send you reminders about your upcoming sessions. You cannot email your tutor
directly to reschedule or cancel a session. You can manage your schedule and notification
preferences from your account dashboard.
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